Step by step
Change your voicemail greeting
Record one line near the start: Sorry we missed you. For the fastest answer, text us at (your number), day or night. Say the number slowly, twice.
Say it on hold and on your phone menu too
If your phone system has a hold message or a menu, add the same line there. Callers who are waiting are the easiest to move to a text.
Put the number where people call from
Next to every phone number you publish, on your site, your Google profile and your signs, add: or text (your number). People who would rather not call now have a choice.
Forward calls from your texting number to your phone
Some people will call your SetMore AI number instead of texting it. Request call forwarding on the Number tab so those calls ring your own phone. It is set up within one business day. On the Starter plan your number lives in your CRM, so set call routing in your CRM phone settings instead.
What this does and does not do
This guide moves callers to text by telling them to. There is no automatic text sent to a number that called you and hung up; the lead has to text first. Once they do, the setter answers within seconds, asks one question, offers two times and books the call.
Why a text works better than a callback
A callback an hour later often reaches voicemail on the other side. A text thread keeps going when either side is busy, and the setter replies the moment the lead writes.
Questions people ask
- Does SetMore AI text people who call and hang up?
- No. It answers texts. Your voicemail greeting and the number on your listings are what turn a missed call into a text from the lead.
- Can I take calls on my SetMore AI number?
- With call forwarding. Request it on the Number tab; it is set up within one business day, and then calls to that number ring your own phone. On the Starter plan, set call routing in your CRM phone settings.