Messaging policy

Businesses using SetMore AI must have the permission required for their messages. They may reply when you contact them or initiate a permitted conversation after attesting to a lawful basis. An attestation is the business's representation, not independent verification by us. A prior purchase or inquiry does not automatically authorize automated marketing. Required written consent must be obtained before sending; a first message asking for consent cannot substitute for it. Businesses are required to limit an unanswered outbound opener to one message until you reply. Automated campaign restrictions and manual CRM sending controls differ.

Messages are part of your conversation with the business: answers to your questions, appointment scheduling, and a follow-up message if you stop replying before the conversation is finished. They are intended for individual conversations. A sales or promotional message may still constitute marketing and requires the applicable permission. The business is required to identify itself in its first message.

Message frequency follows the conversation: typically fewer than 10 messages a day. If you stop replying, the automated follow-up sequence sends at most three follow-ups, spread over several days, and then stops. Appointment-related messages and manual replies are separate. Businesses must keep all messaging within your permission.

Reply STOP, or say in your own words that you want the texts to end. The business must honor reasonable opt-out requests promptly, including requests made through other contact methods. Our in-app suppression applies within the sending workspace; the business must also update its other systems and accounts. A message already handed to a network may still arrive. We do not send an opt-out confirmation. Contact team@setmore.ai if messages continue. Where supported, reply START if you wish to resume. Otherwise contact the business; any additional consent required for marketing still applies.

Reply HELP where supported by the messaging channel, or email team@setmore.ai.

If you receive a message from a business you do not recognize or did not expect, email team@setmore.ai with the number that texted you. We look into every report.

Automated proactive messages, such as follow-ups, are scheduled between 8 AM and 8 PM using the time-zone information available to the Service. Manual CRM sends may not apply the same scheduling checks. Businesses must verify recipient time zones and comply with stricter local restrictions. Replies to a message you just sent are not affected by this scheduling control.

We do not share or sell your phone number, or any part of your conversation, to any third party for their own marketing purposes.

Message and data rates may apply, depending on your carrier and plan.

Questions about this policy: team@setmore.ai.