Med spas
Every unanswered DM is a consultation you did not book.
Med spa leads come from Instagram, your website, and referrals, often after hours. SetMore AI replies immediately, answers the routine questions, and books the consultation without tying up your front desk or your injectors' time.
The problem
What's actually costing you appointments.
Injectable and laser inquiries spike in the evening, exactly when your front desk has already gone home for the day.
The same handful of questions come in over and over, pricing ranges, downtime, and whether a specific treatment is right for a first-timer, and answering them one by one eats staff time.
A lead who has to wait until the next business day to hear back often books with the med spa that replied first.
Membership and package inquiries need a slightly different conversation than a one-off treatment inquiry, and treating them the same loses the upsell.
No-shows and late cancellations cost real chair time, and a single confirmation text the day before does not solve it on its own.
New clients often need the same reassurance repeated, that a first treatment is safe and low-pressure, and a rushed or inconsistent answer to that concern can quietly talk a nervous prospect out of booking at all, no matter how good the actual treatment and outcome would have turned out to be for them in the end.
How it works
From first message to booked call.
- 1
Answer instantly, any hour
Instagram DMs, website forms, and referral texts route to your dedicated iMessage number. A lead asking about Botox at 9pm gets a real answer immediately, not a next-morning callback.
- 2
Handle the routine questions
Pricing ranges, downtime expectations, and which treatments suit a first-time client are answered consistently every time, freeing your front desk to focus on clients who are already in the chair.
- 3
Book the consultation
Once a lead is ready, the AI checks your real calendar and proposes open consultation slots directly in the conversation, so the appointment lands on your schedule without a phone call.
- 4
Reduce no-shows with follow-up
Booked leads get a paced reminder sequence leading up to the appointment, and no-shows get a re-engagement message instead of silently falling off your books.
- 5
Support your front desk, not replace it
Anything requiring clinical judgment, a complex combination treatment, a medical history question, or a client already mid-treatment, hands off to your staff immediately, so the front desk stays focused on people physically in the building instead of splitting attention between the phone and the person in the chair.
Med spas
hey I saw your lip filler post, how much does that usually run
Hi! Great question, lip filler at Bloom Aesthetics typically runs $550 to $750 depending on how many syringes you need. Have you had filler before, or would this be your first time?
first time, kind of nervous honestly
Totally normal, most first-timers feel that way. Our injector does a full consultation first so nothing happens without you feeling comfortable with the plan. Want me to get you on the calendar for that?
yeah that would be good
Perfect. I've got Thursday at 3pm or Saturday at 10:30am for a consult, which works better for you?
Objections
Common questions before you start.
Aesthetic clients want a personal touch, not automation.
The conversation reads like a normal text from your front desk, warm and specific to what they asked. The AI handles the logistics so your staff can give the personal touch during the actual consultation and treatment.
Pricing conversations need a human's judgment.
You control exactly what pricing ranges the AI can quote and what it should hand off instead. Anything outside those bounds, like a complex combination treatment, routes straight to your team.
We already send appointment reminders.
Reminders reduce no-shows a little. Catching the lead before they book elsewhere, and re-engaging one who missed their slot, recovers revenue that reminders alone do not touch.
Our injectors are booked out, we don't need more leads.
A full schedule is exactly when consistent, fast qualification matters most, so the appointments that do open up go to the leads most likely to book and show, rather than whoever happened to call back first.
FAQ
Questions about this use case.
Can it answer questions about specific treatments?
Yes. You define the treatment menu, pricing ranges, and downtime details it can share, and it stays within those bounds for every conversation.
Does it work with Instagram DMs or just texting?
It runs on your dedicated iMessage number. Route your Instagram inquiries and website forms to that number so every channel funnels into one consistent reply.
Can it handle membership and package upsells?
Yes. You set the qualification path for membership inquiries separately from one-off treatment inquiries, so the conversation matches what the lead actually asked about.
What about clients who need a medical intake form first?
The AI can point clients to your intake process as part of booking, and anything requiring clinical judgment is flagged for your team before the appointment is confirmed.