Dental
The front desk is with a patient. The new one is texting.
New patient questions arrive while your team is chairside. SetMore AI replies in seconds, finds out what they want done, and books the visit without pulling anyone away from the operatory.
What's actually costing you appointments.
The front desk is the same two people who check patients in, answer the phone, handle insurance calls, and collect payment, so a new patient message waits behind whoever is standing at the counter.
Most first contacts are a price question, and a practice that does not answer it the same day loses the patient to the one down the street that did.
Calls that go to voicemail during a procedure rarely turn into a callback, because the patient has already messaged two other offices by the time the phone is free.
Evening and weekend inquiries pile up until Monday morning, which is also when the phone is busiest, so the backlog never fully clears.
Hygiene openings from a same-day cancellation are hard to fill by phone, because the people most likely to take the slot are at work and will not pick up.
Insurance and health history questions can pull a short scheduling conversation into a long one that the front desk is not staffed to have by phone.
From first message to booked call.
- 1
Answer the price question without quoting a number you did not give
Set your prices in the workspace and the AI quotes only those. With no price set, it names what the cost depends on and says the exam is where it gets settled, which is the same answer a good front desk gives.
- 2
Ask one question, then book
The AI asks which treatment they want or whether it is a checkup, confirms whether they have been seen before, and goes straight to offering two real times. It does not run a full intake by text.
- 3
Leave health history and insurance for the exam
Health history, medications, and plan details are collected in the office where they belong, not over a text thread. The AI books the visit and notes what the patient said they need.
- 4
Cover evenings, weekends, and chairside hours
The line answers at 9pm on a Saturday the same way it answers at 10am on a Tuesday, so a patient with a cracked filling books with you instead of the next practice they message.
- 5
Fill a cancellation by text instead of by phone
When a slot opens, an outbound text reaches patients who will not answer a call at work, and the first one to reply takes the time.
Dental
hi how much is a cleaning for a new patient
Hi! Thanks for reaching out to Brightleaf Dental. A new patient visit includes the exam, x-rays and cleaning. The exact cost depends on your coverage and what the exam finds, so we set it that day. Is this a checkup, or is something bothering you?
mostly a checkup but one tooth has been sensitive to cold
Got it, we'll have the dentist take a look at that tooth while you're in. Have you been seen at our office before?
no first time
Welcome in. I have Thursday at 2:40pm or Friday at 9:20am open for a new patient visit. Which works better?
Common questions before you start.
Patients want to talk to a real person about their teeth.
They do, at the appointment. The text thread is only getting them onto the schedule. Anything clinical gets a straight answer that the dentist will look at it, never a diagnosis by text.
We can't have software quoting prices to patients.
It quotes only what you enter. Leave the prices blank and it explains what the cost depends on and books the exam, which is exactly what you want it saying.
Our front desk already returns every call.
Returned calls are the problem, not the fix. By the time the phone is free, most new patients have messaged another office. The point is answering while they are still deciding.
What about health history and insurance verification?
Those stay in the office. The AI's job ends when the visit is on the calendar and your team knows what the patient said they need.
Questions about this use case.
Will it give patients a price for a cleaning?
Only if you set one. With no price entered it explains what the cost depends on, that coverage and the exam determine it, and moves to booking.
Can it tell a new patient from an existing one?
Yes. It asks whether they have been seen at your office before and books into the right appointment type based on the answer.
Does it answer clinical questions?
No. It acknowledges what the patient described, books the visit, and leaves the assessment to the dentist. Nothing it sends reads as a diagnosis.
Can it help fill same-day cancellations?
Yes. An outbound text goes to patients who are waiting for an earlier slot, and the first reply takes the opening.