Chiropractic
People book care the day it hurts, not the day you call back.
A new patient texting about back pain is deciding right now. SetMore AI replies immediately, asks what is bringing them in, and books the exam before the urgency fades.
What's actually costing you appointments.
Pain drives the decision, and pain is impatient. A lead who does not hear back within the hour books with whichever clinic answered.
Adjustments run back to back, so the person at the front desk is checking patients in and out rather than watching for new messages.
Most inquiries start with a cost question, and a clinic that will not discuss cost until you come in loses the patient at the first message.
Insurance questions swallow the conversation before anyone has been scheduled, and by the time coverage is sorted out the patient has moved on.
Evening and weekend messages arrive right after the weekend activity that caused the injury, which is precisely when the clinic is closed.
Rehab plans depend on patients returning for a course of visits, and a missed follow-up that nobody chases is a plan that quietly ends early.
From first message to booked call.
- 1
Answer while it still hurts
Messages from your site, Google profile, ads, or a missed call reach your dedicated line and get a reply in seconds, whatever time it is.
- 2
Ask what is bringing them in
It asks whether this is an injury, ongoing pain, or general care, and whether they have been seen at your clinic before. One question, then two real appointment times.
- 3
Leave health history and insurance for the visit
Intake forms, medications, and plan verification happen in the clinic. The AI does not run a medical history by text and does not tell anyone what is wrong with them.
- 4
Talk about cost the way your front desk would
It quotes only the prices you enter. With none entered, it explains that the exam sets the plan and the cost, and books the exam.
- 5
Chase the visits a rehab plan depends on
Patients partway through a course of care who have not rebooked get a short, paced text rather than being left to lapse.
Chiropractic
my lower back has been killing me since saturday, do you have anything today
Sorry to hear that. This is Rivera Chiropractic. Is this from a specific injury over the weekend, or ongoing pain that's flared up?
moved some furniture saturday and it's been bad since
That makes sense. Have you been seen at our clinic before, or would this be your first visit?
first time
We'll start with an exam so the doctor can see what's going on. I have today at 4:15pm or tomorrow at 8:30am. Which works?
Common questions before you start.
We can't have software talking to patients in pain.
It acknowledges what they said and books them in. It never says what is wrong or what the treatment will be, because that is the exam's job.
Insurance questions are too complicated for this.
They are, which is why it does not try. It says coverage gets verified at the visit and moves to booking, so the appointment exists before the paperwork starts.
Our front desk handles the phones fine.
Phones during adjustments are the gap. Most of these inquiries arrive by text or form after hours anyway, when nobody is at the desk to handle them well or badly.
Patients who need care will call back.
Some will. The ones in acute pain call the next clinic instead, because the decision is made in the hour, not the week.
Questions about this use case.
Does it ask about medical history?
No. It asks what is bringing them in and whether they are a returning patient, then books. History and intake forms stay in the clinic.
Will it tell a patient what is wrong with them?
No. It acknowledges what they described and books the exam. Nothing it sends reads as a diagnosis or a treatment plan.
Can it handle both chiropractic and physical therapy scheduling?
Yes. It asks what they are coming in for and books against the calendar for that service.
Can it follow up with patients who stopped mid-plan?
Yes. An outbound sequence reaches patients who have not rebooked, so a course of care does not lapse unnoticed.